Attendees of the Contact Centre Summit asked us some great questions. We thought it was worthing sharing some of them:
* How can digital and contact centres effectively work together to improve their customer experience?
* Is it difficult for team members in a meeting room to brainstorm ideas alongside remote participants across different devices and physical locations?
* Is there an issue with a lack of alignment and context, as collaboration and creative session outputs are usually not captured in one place for every participant for reference?
* What about complexity and fragmented experiences caused by siloed, multi-vendor hardware solutions being used for visual collaboration, video conferencing and other workflows in the meeting room?
We have solutions for you at Telesmart with webex by Cisco.
Talk to us about your concerns at our stand, or simply phone us on 0800 835 376.
