What does customer satisfaction look like in your contact centre?  

It's simple

Your customers get the answers they need, through their preferred channel, with astonishing speed; wasted time and stress are a thing of the past. 

Our solutions can work with your existing voice calling service, or are able to be used as standalone products. Telesmart is the only company in New Zealand providing three Microsoft Teams certified Contact Centre solutions. We give you the tools you need to meet your business requirements. And what is more important than that? We help you to make every customer interaction a delight, every time.

Thinking about which one to choose? Here's a quick look, at a glance

Webex Contact Centre

  • Cloud based
  • Microsoft Teams supported
  • Let us manage your phone numbers, or keep your existing carrier
  • Omni-channel (chat, text, email and social media, such as Facebook and WhatsApp)
  • Google environment also supported

Enghouse Contact Centre

  • Cloud based or on premises (with a PABX phone system)
  • Microsoft Teams supported
  • Any carrier
  • Omni-channel (chat, text, email, and social media)

Tendfor Contact Centre

  • Cloud based
  • Microsoft Teams only
  • Works with any carrier in the world; Telesmart, Spark, Vodafone, 2 Degrees, Telstra, Optus... you name it, if the call comes into Microsoft Teams, Tendfor can manage it.
  • Better connectivity, with no added latency

Still not sure which solution to choose? Tell me more...

Contact Sales