Your Solution for Effortless Tollfree Numbers
Are you looking for toll-free numbers that are reliable and easy to manage? Do you need the flexibility and automation to be able to route your calls intelligently, so that you never miss a customer. Or are you missing out on crucial insights due to a lack of reporting metrics? Look no further! Our Tollfree Number Manager is here to revolutionise the way you handle your toll-free calls.
Do you already have a freephone number, but your current provider isn’t giving you the flexibility or level of control you need? Don’t fret! Porting your existing numbers to us is a quick and easy process.
What is a toll-free number?
What is our toll-free number manager?
Our Tollfree Number Manager portal is an intuitive and easy-to-use browser-based platform. It gives you direct access to view and control how your tollfree numbers deliver their calls in real-time. Our platform also offers a selection of call reports which can give you valuable information about the calls you receive.
Whether you already have one or more tollfree customer service numbers, or you’re looking to establish your presence with a tollfree service, we can help you out. No additional software or hardware is needed.
How does it work?
Your customers dial the toll-free number (0800 xxx xxx or 0508 xxx xxx) across New Zealand. Or they call 1300 xxx xxx or 1800 xxx xxx throughout Australia. Your toll-free number then seamlessly directs calls to your chosen destination, whether that be a phone line, voicemail or more.
Make sure the first person your customers talk to is the right person to help them, no matter what they need.
Basic
Simply pick a destination to forward your toll-free calls to. For example, your incoming calls are forwarded to your landline, mobile, or even your email address.
Group
Choose multiple destinations for your incoming calls and redirect to them one at a time, or all at once. For example, a call comes in for your sales team, and is directed to the most senior available team member.
Menu
Build an interactive menu to greet your customers, and route them to the correct destination. For example, a customer calls your toll-free number and is greeted with a menu of options: "Press 1 for Sales, 2 for Support, 3 for Billing."
Time
Choose your destinations based on the time of day and day of the week, even taking into consideration public holidays. For example, it's after business hours, a customer calls and is sent to your mobile rather than your desk phone.
Locale
Route your incoming calls based on their geographic location (landlines only). For example, a customer from Auckland calls your toll-free number, and is routed to your local presence in Auckland.
Ensure your customers’ enquiries are answered promptly, by answering their call through your preferred channels.
Landlines
When a customer calls you, the call can be directed to any office or home phone. More than one number can be used for this, ensuring that someone will always be there to answer the call.
Mobiles
Your sales representatives can receive customer calls on their mobile while they’re on the move.
International numbers
Wherever you are in the world, you can expand your reach to new countries, and open up new potential markets, via local freephone numbers for both Australia and New Zealand.
Voicemail
Ensure that calls after hours go straight to voicemail, so that your staff can follow up when they’re next available.
Email
Have incoming messages attached to an email, to minimise disruption if you’re dealing with clients all day.
What if I already have a free phone number?
No problems! If you’re looking to take advantage of our advanced dashboard, but you already have your number with an existing provider, we can port your number across. This process will take about 10 working days, and all we’ll need from you are a few details about your number.
Before the switchover day, we’ll help you make sure everything is configured on our dashboard so that, when the time comes, the change is seamless and you don’t lose a single call. And, once your number has been ported to us, you can enjoy all the benefits of our modern, flexible system.
Why do I need a Manager for my toll-free numbers?
Whether you’re already using toll-free numbers, but want to get more out of them such as advanced scripting, high availability and robustness, or this is your first toll-free number and you're looking for improved company visibility, we offer advanced features for easy administration and reporting, regardless of your location in New Zealand, Australia, or beyond, and whatever your monthly call level, from emergency calls only through to high volume hotlines.
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Easy Administration
Avoid the complexities of managing your tollfree service through legacy systems or change requests. Our cloud portal offers a user-friendly experience, streamlining administrative tasks like never before.
Comprehensive Reporting
Gain valuable insights into your call activities with our comprehensive selection of call reports. Analyse marketing campaign impacts, identify and monitor peak calling periods, and track call volumes effortlessly.
Advanced Configuration
Bid farewell to limitations with our feature-rich solution. From in-built call recording for analysing customer interactions to disaster recovery options for resilient uninterrupted communication, we've got you covered.
Business Continuity
Avoid the risk of missing important calls during an outage or disaster by being able to quickly redirect your incoming calls to a new phone, mobile or even call centre or contact centre, immediately.
Need to know more?
Download our Number Manager Product Overview to discover more advanced features that can benefit your business.
Why Choose Telesmart
Local support & training
We prioritise local support and training, ensuring that you have direct access to knowledgeable professionals who understand your unique requirements.
support
Rich experience
With around two decades of experience in the voice communication industry, we bring unparalleled expertise to the table.
meet our people
Flexible contract terms
Whether you're a small startup or a large enterprise, we have customisable options that allow you to scale your services according to your evolving requirements. Pay only for what you use.
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