Access Community Health is a non-profit organization with the mission of improving the health and lives of people who otherwise face financial, cultural, or language obstacles that prevent access to high-quality, affordable health care.
Healthcare providers like Access Community Health need convenient and autonomous access to data, diligent security, and compliance in order to deliver the best care to patients.
The organisation's legacy Microsoft Exchange infrastructure was reaching its end of life and needed to be replaced without facing long-lead times or large capital expenditure. Furthermore, email had become a critical business tool that needed high levels of resilience.
After exploring various platform and pricing options provided by Telesmart, David Chrisp (GM of IT Development and Transition) chose Office 365 because of its security, scalability, reliability and because it can be readily implemented.
Telesmart facilitated the migration of Access Community Health's Microsoft Exchange-based email and traditional Office platform to a mix of web-based and localised Office 365 applications.
The transition to Microsoft Office 365 allowed Access Community Health to operate on a platform that provides secure and reliable collaboration, convenience and compliance.
Telesmart migrated over 450 staff to Microsoft Office 365 across a two-stage rollout approach. In the first stage, a pilot group was migrated to test and identify any previously unidentified issues. Following the pilot testing, the remaining staff were fully transitioned.
This was all managed by Telesmart's project management office who provided weekly, easy to digest dashboards on the status of the project. This provided confidence to senior management of the project's progress and clearly identified any roadblocks.
As a result, Access Community Health's legacy Microsoft Exchange infrastructure was successfully migrated to Office 365, removing the need to upgrade existing legacy hardware and software providing the organisation with a resilient platform that allows for scalability.
Access Community Health now operates without email performance issues, capacity constraints or the risk of a system failure.
An Access Community Health spokesperson says, “The adoption of Office 365 has been one of the most progressive infrastructure change our organisation has seen. Given the sensitivity of our industry, the transition process needed to be seamless and approached with exceptional care and understanding.
“Telesmart's recommendation to migrate our existing platform to Microsoft Office 365 provided a reliable, efficient and flexible solution. Office 365 has allowed for greater communication and collaboration, cutting through the clutter of our previous fragmented system.”
The licensing structure of Microsoft Office 365 enables Access Community Health to leverage a tiered license model for a cost-effective application tailored to the needs of each employee.
The spokesperson added, “The dynamic healthcare environment is changing the way providers want to communicate. Access Community Health's migration showcases why Microsoft Office 365 is a leading solution for organisations looking to address and update their collaboration and communication systems.”