Acumen Republic are a brand, marketing, PR and communications agency. Their strength and unique value proposition is the ability to work seamlessly across two cities. This means video conferencing is essential for the longevity of their business model.

When Acumen Republic approached us, their existing video conferencing system was unreliable, causing both internal and external frustration during Video conferences. The video conferencing system was also tied to the building and needed to be flexible to allow staff to work remotely on multiple devices.

We identified that Acumen Republic's current video system's poor quality was due in part to the network deployment, which was due for upgrade. To ensure seamless video conferencing, and to support a new system, the first step was to improve Acumen's WAN and LAN network between its Wellington and Auckland offices. This improved service was deployed in parallel with existing services, providing a smooth and uneventful transition. Next, four new video rooms where setup, as well as desktop and mobile access to the new video solution. Finally, training - both onsite and via training tools - completed the implementation.

Acumen Republic now has a high quality and reliable video conferencing system that works effortlessly across their two offices. The new system supports remote working, and intuitively allows clients to externally video call in, as well as join from their own videoconferencing platforms. More recently, further upgrades have occurred to create Microsoft Teams conference rooms, and this aligns with the increased use of MS Teams by both Acumen and their customers.

“We are a small company but Telesmart cares about us and we trust them. Anyone can sell you a phone and video conferencing. However, Telesmart understands what we do and understands how important cross-office telecommunication is for our business,” says Acumen Republic.