Beef + Lamb New Zealand is a farmer-owned organisation that supports the country’s sheep and beef sector through farmer extension and learning, research and genetics, advocacy, farmer trust and reputation and industry insights. Beef + Lamb has offices across New Zealand, as well as a presence in Brussels, the United Kingdom and Washington DC.

As Beef + Lamb’s operations grew, so did the complexity of its technology environment. Beef + Lamb needed a long-term technology partner that was capable of scaling along with their business. With a small internal IT team, it was getting harder for them to keep up with the day-to-day tasks. They needed an extra set of hands to support their Systems Engineering team, and someone to call on when things got a bit too technical.

What Beef + Lamb were really after was a long-term partner who could grow with them, take some pressure off, and get things done without adding complexity. Fortunately, they already had a great relationship with Telesmart, who had been looking after their network, audio/visual systems and telephony services for over 10 years. Because of the companies' solid partnership, when Beef + Lamb were told that Telesmart could also help them with broader IT support, it was a natural next step. There was no need to start from scratch – they could simply build on something that was already working well for them.

To support Beef + Lamb’s growing IT needs, Telesmart proposed a co-managed service model covering four key areas: Microsoft licensing, Tier 3 desktop support, Azure server maintenance, and a dedicated Service Delivery Manager (SDM).

The partnership between Beef + Lamb and Telesmart has delivered significant improvements across their IT operations. With a flexible licensing model, responsive desktop support, proactive server maintenance, and a dedicated Service Delivery Manager, Beef + Lamb now benefits from having a scalable and well-supported technology environment. This collaboration has reduced internal pressure, improved service continuity, and provided access to expert guidance when needed. Most importantly, the relationship continues to grow, grounded in trust, transparency, and shared goals.

You can read the full story here.

Note: References are available on request. These endorsements were provided at the time of the project; contact details may have changed since.