Congratulations to Ron and Trent from our service delivery team for renewing their ITIL4 certifications!
What is ITIL4?
ITIL4 is a framework for managing IT-enabled services. It is the most widely adopted and recognised body of knowledge for IT service management.
ITIL is used globally across industries, with internationally known companies like IBM, HBSC, and NASA implementing ITIL processes.
We see far-reaching advantages of adopting ITIL, but what does it mean for our customers?
It means:
- A better, more tangible understanding of our customers' needs and their expectations
- Providing quality services that better meet the needs of our customers
- Risk management that minimises or prevents service disruption
- Increased customer satisfaction
- Improving the quality of the IT services we deliver
Ron and Trent have already scheduled internal training with the Team to share their learnings, nice work Guys!
#Telesmart #corevalues #clientfocus #improvement
