Our Hourly Labour Rates
The following schedule sets out our hourly labour rates for the services we provide.
Should you require a fixed-price arrangement, please contact us to discuss the scope of your project and receive a formal quotation.
| Role | BUSINESS HOURS Standard Rate | AFTER HOURS x 1.5 (2 hour minimum) | PUBLIC HOLIDAY x 2 (2 hour minimum) |
|---|---|---|---|
| Tier 1 — Support | |||
| Site Attendance | $120.00 | $180.00 | $240.00 |
| Help Desk | $180.00 | $270.00 | $360.00 |
| Tier 2 — Support & Technical | |||
| IT Technician | $180.00 | $270.00 | $360.00 |
| Network Technician | $180.00 | $270.00 | $360.00 |
| Voice / Video Technician | $180.00 | $270.00 | $360.00 |
| Telco Coordinator | $180.00 | $270.00 | $360.00 |
| Trainer | $180.00 | $270.00 | $360.00 |
| Tier 3 — Engineering | |||
| Senior IT Engineer | $220.00 | $330.00 | $440.00 |
| Senior Network Engineer | $220.00 | $330.00 | $440.00 |
| Senior Voice / Video Engineer | $220.00 | $330.00 | $440.00 |
| Project, Presales & Service Delivery Manager | |||
| Presales | $180.00 | $270.00 | $360.00 |
| Service Delivery Manager | $180.00 | $270.00 | $360.00 |
| Project Manager | $220.00 | $330.00 | $440.00 |
| Specialist & Consulting | |||
| Architect | $250.00 | $375.00 | $500.00 |
| Automation Engineer (DevOps) | $250.00 | $375.00 | $500.00 |
| Consultant | $250.00 | $375.00 | $500.00 |
All rates are per hour, and exclude GST.
How Rates Apply
Business hours - the standard rate
Applies to work performed within our business hours - 8am to 5pm Monday to Friday, excluding Public Holidays.
After hours - × 1.5, 2 hour minimum
Any work outside of business hours is charged at the after-hours rate, with a minimum charge of 2 hours. When you call our after-hours support line, we'll confirm the 2 hour minimum charge before work begins.
Public holidays - × 2, 2 hour minimum
Work on a public holiday is charged at double the business hours rate, with the same 2 hour minimum.
Site fees - when we go on-site
A site fee may apply to on-site work. It covers travel time and costs, and follows the same business hours / after hours / public holiday split.